Refund policy

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We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us:

Please note that returns will need to be sent to the following address:

GAIN CONTROL sp. z o.o. , Wola Zgłobieńska 307C, 36-046 Wola Zgłobieńska to the e-mail address: gaincontrol24@gmail.com, phone number: +48 789 025 063

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any question at 
Instagram: @gaincontrol24 or e-mail: gaincontrol24@gmail.com.

Merchandise complaint form www.gaincontrol.it - DOWNLOAD

Form of withdrawal from sales agreement www.gaincontrol.it - DOWNLOAD

Instructions on withdrawal from the sales agreement www.gaincontrol.it - DOWNLOAD

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gaincontrol24@gmail.com.

 

Complaints for the Goods under warranty

The Seller undertakes to deliver Goods free from defects.

  1. The Seller shall be liable towards the Customer who is a Consumer, under warranty for defects in accordance with the provisions laid down in Article 556 – 576 of the Civil Code. In relation to the Customers who are Entrepreneurs warranty is excluded.
  2. Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the following address:GAIN CONTROL SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, Wola Zgłobieńska 307C, 36-046 Wola Zgłobieńska, Poland, to the electronic mail address: gaincontrol24@gmail.com or by telephone: +48 789 025 063.
  3. In order for the complaint to be processed, the Customer should send or deliver the Goods in question, attaching the proof of purchase, if possible. The Goods should be delivered or sent to the address mentioned in point 2.
  4. The Seller undertakes to process each complaint within 14 days.
  5. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.

 

Out-of-court ways of settling complaints and pursuing claims

The Customer who is a Consumer has, among others, the following possibilities to use the out-of-court ways of settling complaints and pursuing claims:

  • he has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement;
  • has the right to refer to the voivodeship inspector of the Commercial Inspection with a request to initiate mediation proceedings for amicable settlement of the dispute between the Customer and the Seller;
  • may obtain free support for settlement of the dispute between the Consumer and the Seller, using also the support of the poviat (municipal) consumer rights adviser or a social organisation whose statutory tasks include protection of Consumers (among others, the Federation of Consumers, the Society of Polish Consumers). The advice is provided by the Federation of Consumers on the toll-free number of consumers’ hotline +48 800 007 707 and by the Society of Polish Consumers at the electronic mail address porady@dlakonsumentow.pl.
  • may report his complaint via the European ODR platform available at the address:http://ec.europa.eu/consumers/odr/.